"Software Issues and Poor Tech Support Assistance"2.0 starson by lnanthony
Pros: When it actually records what I program it to, it works great. Allows you to program 2 shows to record at the same time, updates the TV guide, lots of hard drive space available.
Cons: It likes to skip programs for no reason, delete programs that I don't want deleted, it randomly turns off while watching a show. For daylight savings time, the timers on all my programs also changed which meant they were all at the wrong time!
Summary: The overall unit is a great idea, the problem is the support from Dish is horrible. If you go to their tech support, it tells you to unplug the unit for almost every problem and that does NOT solve anything. They need to figure out how to make this unit more reliable and record programs as scheduled. Tech support responds to my emails, but with no solution for any of the problems that I have.