"Great product while it worked"2.0 starson by EvilMomLady
Pros: Good converter, easily programmed
Cons: Periodic glitches, Broke four days after end of 3 month warranty, Customer service difficult and time consuming to work with, No repair services available for this product. If it breaks after 3 months, there's nothing you can do.
Summary: For the three months and four days my DTVPal Converter worked, I was very happy. It easily recorded the programs I wanted, and although there were a few glitches here and there, they weren't anything I couldn't deal with. One day while watching TV, the screen turned to snow. I contacted Dish Network's technical support, and they told me that the unit is broken and unrepairable, and there is nothing further they can do to help me. Luckily, the credit card that I used to purchase this item will double it's warranty period and refund my $250. In order to complete my claim, I need to provide a repair invoice, along with other documention. Unfortunately, Dish Network is unwilling to provide me with a repair invoice or written statement stating that my unit is unrepairable, they also have no authorized repair shops, and all their local retailers do not provide technical servicing. Although I enjoyed this product while it lasted, I won't be replacing my unit with another Dish Network product, as I now lack confidence in a company that not only doesn't seem to care about customer satisfaction but also only offers a three-month warranty on its product.