"Great product but I've had two fail"4.0 starson by no_spam77
Pros: Once set up and learned, great features.
Cons: Hardware failure rate
Summary: I love the product but had one fail about 9 months ago. I don?t recall how long it ran before it failed. I don't feel it's right that Dish wants customers to pay to insure their equipment or you deal with repair costs if you don?t pay the monthly insurance fee. When the unit failed 9 mo. ago the tech rep put the monthly insurance on and said take it back off once I get the new unit. 9 mo. Later the next unit failed. They did the same thing only now they charge a $25 fee if you cancel the $6/mo insurance before 5 months. This may seem off topic but it is pertinent because based on my experience, it's not unlikely that you'll have to have the unit replaced at some point and you will be using it with Dish.