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"High tech by good ol' boys"
2.0 starson by jkingoPros: Lots of good channels; competitively priced
Cons: Ridiculous customer service and management
Summary: All you really need to understand "******" Network is to watch an episode of "Charley Chat", a program featuring folksy Dish CEO Charley Ergin and his hokey side-kick What's-his-name. These clowns take carefully screened calls and answer questions from customers. Yeah, maybe. Anyway, when you see how lame this billion-dollar company looks, you will definitely want to consider cable or DirecTV. I prefer my executives to be properly dressed, not looking like they're on their way to a monster truck rally. And, yes, Dish Network is run like a maw-and-paw convenience store, with 3rd grade graduates manning the customer service and technical operations. This actually happened: Dish customers were having problems with their HD DVRs, contacted the tech department, who didn't have a clue how to fix the problem, in denial the whole time, and blaming the customers themselves. Guess what? The solution was posted on an internet site called AVS for a month...and customer service was still clueless!
- 3 replies to this review
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I had the same experience and when DirecTV teams back up with Tivo this year, they will put Dish out of business once and for all.
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I've been employed at both DirecTV's and Dish Network's call centers, and the professionalism at Dish was mush more apparent. DirecTV's employee's can wear early anything to work, while Dish enforces a business casual policy, maintaining a much more professional behavior. Dish employs no one less smart than any other company, it is absurd to assume otherwise. Bad customer service happens everywhere. The guidelines as far as quality and assurance are both very high at these companies, and they both try to keep them as high as possible. Customers who are unreasonable or stubborn about understanding policy and pricing are who give these companies bad ratings. Finally, the representatives at both companies are fully equipped with information to resolve problems over the phone, if possible. Agents don't know about problems a few customers are having until they call in and build reports. TV isn't a lifeline, people need to chill out and be patient. TWOS credit is usaully always available.
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I thought this was supposed to be a comment on the ViP722 not Dish Network--post those comments where they belong.
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