"High tech by good ol' boys"2.0 starson by jkingo
Pros: Lots of good channels; competitively priced
Cons: Ridiculous customer service and management
Summary: All you really need to understand "******" Network is to watch an episode of "Charley Chat", a program featuring folksy Dish CEO Charley Ergin and his hokey side-kick What's-his-name. These clowns take carefully screened calls and answer questions from customers. Yeah, maybe. Anyway, when you see how lame this billion-dollar company looks, you will definitely want to consider cable or DirecTV. I prefer my executives to be properly dressed, not looking like they're on their way to a monster truck rally. And, yes, Dish Network is run like a maw-and-paw convenience store, with 3rd grade graduates manning the customer service and technical operations. This actually happened: Dish customers were having problems with their HD DVRs, contacted the tech department, who didn't have a clue how to fix the problem, in denial the whole time, and blaming the customers themselves. Guess what? The solution was posted on an internet site called AVS for a month...and customer service was still clueless!