Good features, good editing capability
Broke down within 1 year; Worst customer support I have ever experienced
I bought this in Aug of 2006. It is now Aug of 2007 and I am donating what's left of its functioning capability to charity. I am of Korean descent, so I wanted to give a Korean company a chance. After this I don't think I will ever ... Read full review
I bought this in Aug of 2006. It is now Aug of 2007 and I am donating what's left of its functioning capability to charity. I am of Korean descent, so I wanted to give a Korean company a chance. After this I don't think I will ever buy another LG product again. First of all, the customer support of LG is one of the worst I have ever experienced. When you call, it sounds like you are talking to gangsters who conned their way into a job. The bare minimum any customer support should know is the product manual, but most of them do not seem to even know the bare essentials of the manual. It seems that LG wanted to keep their expenses as low as possible and hired the minimum or below minimum standards for customer support, and it really shows. If you're a beginner in audio/video set-up, then perhaps they could help you in setting up but if you already know how to set it up, you're pretty much on your own.
However, none of this will make any difference if the product breaks down within a year, which is what happened to me. To be specific, it does not read the DVD's that it once used to be able to, including the DVD's that it created itself! It's actually a crap shoot - it'll play them sometimes but most of the time will not. You have to keep ejecting it and then re-inserting it until after about 10 tries. Then it may decide to read the DVD. And that is for some DVD’s, other DVD’s it won’t read at all no matter how many times you try.
Keep in mind, I consider myself very experienced in dealing with DVD’s and I know that this is not a matter of DVD compatibility – the DVD’s were read perfectly and with no problem when I first got the LG. This is also not a matter of damaged DVD’s either. I tested the same DVD’s with other DVD players and these other players had no difficulty reading them. And this problem happens with both finalized DVD’s with material on them as well as blank DVD’s. It will not read blank DVD’s any more either (or it might eventually read it if you keep ejecting and re-inserting 10+ times). It has been very frustrating. I really wanted to like the LG but I can honestly say I won’t buy another LG electronics product again. No electronic product should break down within 1 year. I am thinking to myself that the people hired to manufacture the units were also the result of LG “cost-saving” measures and thus might not be the most qualified. To be fair to LG, it is possible that I unknowingly purchased a refurbished unit. I bought it at Best Buy, thinking it was brand new and not refurbished. There was no refurbished label on it but it is possible that I still picked up a refurbished unit without the refurbished label. Either way, I don’t think I’ll be taking a chance again.
Anyway, I bought a Sony RDR-GX355 to replace the LG and so far it is working perfectly fine. Although it is not the newest model from Sony, it is reading the DVD’s that the LG does not. It even reads the DVD’s that the LG machine created (and even these the LG cannot read any more). It does not have a VHS like the LG had, but a working machine is definitely worth the sacrifice.
(By the way, both the LG RC199H and the Sony RDR-GX335 don’t have TV tuners. The reason why I didn’t get one with a tuner is because my cable box already comes with a dual-tuner. The box comes from Time Warner and they don’t have boxes with DVD recorders.)
I'm sure the LG unit is covered under warranty but I honestly do not trust the customer support over there. After all the times that I have dealt with their customer support, it seems that their entire section is disorganized. I have been told several times by a customer support rep that someone would call me back or email me back regarding a problem but I have never heard from anyone regarding any past problems through phone or email. If they cannot solve a problem, they will simply ask you for your email or phone number and tell you that someone will get back to you. It seems that they tell you this just to get rid of you because you never hear from anyone again.
So I am honestly afraid that if I ship my LG unit in somewhere for the warranty, I will never see it again. Even if I do see it again, judging by the customer support I don't trust that it would be repaired properly. You can call it paranoia but in my case I have some experience to back up the feeling I get.
By donating it to charity I can at least claim a percentage of its value rather than lose it completely.