"lousy support"on by jamdoc1
Pros nothing since I can't get it to work outside of my living room.
Cons tech support stinks. they want $29.99 to tell me why Port forwarding doesn't work remotely. I'd rather throw the darn thing out..
Summary It worked at home but when I tried to view remotely I got an error message about DVI connections but I connected via s-video. I was on vacation in Canada and contacted Slingmedia tech support and 24 hours later received e-mail that they will help me at a cost of $29.99.
Pros Best CS department in town
Cons It's more difficult to get out of the box than to operate
Summary The best part about my new Slingbox Solo is knowing that they’ve got an awesome customer support department to lean on. I’m one of those guys that tosses the directions aside in favor of figuring things out myself. I will admit however that I did look at the directions for a few seconds. After fiddling with the software setup for about 15 minutes I decided to give their chat support a try. I got Cathy. We chatted for a few minutes and I followed her instructions but I eventually gave her control over my system and watched her whiz through my multi firewall setup. It’s certainly not a real difficult task to setup the Slingbox equipment, but setting up port forwarding can be challenging. I have to tell you and everybody reading this review that my 6 minute CS experience with Cathy was ‘the best’ CS experience I have ever encountered. Anybody that’s purchased network equipment and had to contact the manufacturer knows how frustrating it can be. Most of the time you’re speaking to someone in India that knows much less about your equipment than you do. None of that at Slingbox. They know their stuff.
"Paid Support????"on by dannyolds
Pros Good idea, not sure if it works
Cons Support is pathetic
Summary I can't speak for anybody else, but I would assume most would be concerned that this company only provides free support for 90 days after purchase (after that you pay for it). Sounds an awful lot to me like a product that is either high maintenance, doesn't work, or a company that sees support as a profit center. I was encouraged by the "you are watching TV over the internet in 20 minutes" tagline. Sure enough I had the thing set up in 20 minutes, but it didn't work. After battling with obscure and misleading error messages for a few hours I called support and was told that I had to send proof of purchase before they could help. This was to ensure that I was within the 90 day horizon. Support closed at 7pm and it was 6:45. I was told I had to scan or photograph my receipt and email it in to get help, but of course that couldn't happen before 7pm so I was out of luck for the day. I asked four times if that was the standard means of confirming purchase and/or registering the product to see if there was a faster way via the web and the guy refused to answer. He eventually HUNG UP ON ME, and I spent several more hours in vain trying to get the stupid thing working. My error message had to do with "disconnected due to poor internet connection". Apparently this is a popular problem. The Slingbox was hardwired to my router and every other device in my house has good connectivity. The setup program found the Slingbox on my network, so clearly they are either masking their own problem or too lazy to provide actionable feedback about the real problem. Basically this forces you to contact them.........a very good strategy if you can get people to pay for support! Sent the stuff in today and now have the privledge of getting support. Every instinct I have is telling me that this is going to turn out to be a nightmare, but I will try and make it work because I like the idea.
Pros Living in the Philippines, most all US video is blocked: government here refuses to enforce piracy laws. Slingbox is the only option: streaming Comcast from Portland, OR. 2 years of use no problems at all. Powered up 24hrs, used here 6 hours daily.
Cons Website is down twice a year, once for 2 days. ISP connection speed (poor in the Philippines) under 500Kbps: forget it, picture freezes. More than a few seconds, content is lost. BUT not a Slingbox problem, its an ISP problem! 2+Mbps works great.
Summary For us, the Slingbox Solo has performed as advertised and has far exceeded my expectations. Also, there were no problems during installation & configuration. "Port" issues were not addressed or incurred, it was pretty much plug-in & play. Based on our experience, as long as you have a good internet connection (speed) there shouldn't be any problems.I just want to point out that since we have had no problems with this product, we have had no reason to contact customer support. It looks like if we had, we would be very disappointed. Apparently, that is how they make their money, since there is no advertising revenue, or fee for use of the streaming service. I guess we're just one of the fortunate users that have experienced no difficulties. (fingers crossed)
Updated on May 17, 2013
Pros Product might work... temporarily.
Cons Won't be long before it fails. Absolutely horrible tech support - and to add insult to injury, it's free for only a limited time.
Summary Sling had something going for it in the days of the classic, and solo versions, but these new 350 and 500 versions are just appalling. Poor, unreliable performance, no ATSC/NTSC/QAM tuner, no possible way to adjust your video or audio level settings anymore, no more dedicated software - you are now forced to watch your TV in a browser.. Yuck! What were these goons thinking? I purchased both models 350 and 500 from Best Buy, but it wasn't long before I sent them back. Absolutely disappointed. Tech support was useless, and they admitted their newer product was lacking features present in older products. By the way, forget their heralded HDMI feature... doesn't work 50% of the time due to HDCP restrictions. USB support on the 500 still non-existent (they claim it will work "someday"). If you can still get your hands on a Classic or Solo/Pro version, do it while there's still time, otherwise don't even waste your breath on this company.
Just the putrid shape of the Slingbox 500 alone should have warned me to stay away... (looks like a plastic box left out in the hot sun and horribly warped)