"Pen won't register. Customer service worst ever"0.5 starson by mdraznin
Pros: Fine ballpoint pen with audio features
Cons: Pen was sold with a prior registration. Customer service abysmal and almost insulting
Summary: PROBLEM PROBLEM PROBLEM. My spouse bought the pen for my daughter. Daughter then plugs pen into holder, holder via usb into MAC Book, she waits and gets a notification that the pen is registered to someone else. After multiple try s I enter the gam and slowly look for some reset process. There is none. After contacting customer service, we were told basically tough. The pen was apparently restocked after being returned. Target, company we bought it from, is not supposed to restock returns. Therefore we must way two business days before they can register the pen and then only if it has not be reported stolen. No, we cannot speak with a supervisor and no the manager will not take our call or leave us an email to contact him. And no, there is nothing to do but, wait or return it to Target for a replacement. Also you can still use it as a ball point ( no joke she actually said that) HA HA. And by the way there is no policy to reset the pen when this type of problem occurs. Again, too bad customer, we got your money. This is the worst customer service I have seen from an IT company in years if not ever.