Electronics & Computers Deals here!
- Average user rating: 2.0 stars out of 89 reviews Back to product review
- My rating: 0 stars
Full user review
-
10 out of 12 people found this review helpful
3.0 stars
"Almost ready for primetime"
Pros: Good rates, great international plan
Cons: Spotty reliability, occasional tech support
Summary: I wanted to love BroadVoice, but I've settled into liking it with reservations. And unfortunately, I?m becoming resigned to keeping my conventional phone line for the foreseeable future. I have T1 broadband access that?s usually pretty reliable, but who knows whether some issues are ISP-related. I also suspect some of the cons I've experienced are general limitations of VOIP at this time.
Pros:
- Tech support responds to e-mails when they know how to help you.
- Good rates, and a great international flat-rate plan.
- Never lost my dial-tone in two months of use (this happened with Lingo three times in two weeks; canceled that service as a result)
- Call quality usually good
- Cool online account and voicemail management features
Cons:
- Tech support stopped responding to repeated e-mails when they were stumped
- Touch-tones not recognized by some tone-menu systems (this stumped them)
- Occasional dead time and audio distortion on calls (packet loss?). Rare enough to be tolerable for home use; wouldn?t trust it for business use.
- Lost outgoing audio spontaneously on one occasion (incoming worked). Persisted over three attempted calls. Solved by rebooting box.
- Occasional inability to complete calls, particularly international
Overall, I give BroadVoice a B- for now, but hope it will do better in coming semesters.
