- Average user rating: 2.0 stars out of 148 reviews Back to product review
- My rating: 0 stars
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0 out of 1 people found this review helpful
1.0 stars
"Headaches all around....."
Pros: Its cheap....
Cons: You get what you pay for- lousy customer service!
Summary: OK- so on April 20th- we trotted out & bought the packet8 set up. We followed the set up step by step... and waited. And waited. It's nice that they gave us 2 free months of service - because our local number STILL hasn't been set up. They haven't contacted us- or returned our email(s) to them. When I check out account on their site- all I see is "Pending" for the number porting...
Today I contacted them & was told there is some form they need- and the set up process *should* have prompted us to complete it. SO I was annoyed- but wait for it..... this form is nowhere to be found on their site. They couldn't find - I couldn't find it. It was like some kind of joke. And the whole time all I got from their customer support is " I understand" NO- you DONT! I am still paying for my home phone and in a couple of weeks- will be paying for theirs as well! And the real kicker here- even though my number hasnt been ported- if we cancel the service- we have to pay 60 bucks. Go figure!
When I mentioned that we had emailed 3 weeks ago & hadn't gotten a response- my thinking here was this could have been resolved 3 weeks ago.. she couldn't find any email... and said to me " Well, I'm not saying you're lying.. but we don't have this email..." Uhhh- YEAH- I think you ARE saying I'm lying- despite having a printed out copy of the email in my hand!
And this is just to get us set up- just to give them our business! I can't imagine when we have a real problem with the phone- god help us!
ANYWAY- If you are prepared for headache after headache- have at it. If I had been more aware of their heinous customer service- I would have thought twice!
You've been warned...
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The below is copied right from the LNP status page from the MY ACCOUNT section. It includes links to the Form too.
Please complete the following LNP Authorization and FAX to (408)884-2262 with your latest monthly billing statement from the phone number you have requested to move to Packet8.
Or mail to:
8x8 Inc. LNP Request
3151 Jay Street
Santa Clara, CA 95054
Please download the Packet8 LNP Authorization Form. <---is a link when viewing thier page.
