"Phone service great, Horror story on number transfer!"1.0 starson by jdubya
Pros: Great price. Phone connection and sound quality consistently good
Cons: Can't transfer phone number after 4 months! Requests for escalation go into a black hole.
Summary: The phone srvice quaity is excellent. price is great. Very few dropped connections, even with 6 hour phone meetings. Easy setup.
The bad news is they seem to be unable to transfer my phone numbers. It has taken over four months and still no transfer. They use a third party vendor (I believe it is XO Communications) to handle the transfers. I have called at least a dozen times and asked to get this escalated. all I get is a form e-mail in response. They do credit my account, but I am pretty frustrated with this. I have finally filed a complaint with the FCC. My current phone service provider called me to discuss the complaint, so I am pretty sure it is Vonage that is incompetent. I have also heard of other Vonage customers having similar issues. Basically it appears Vonage has taken on more customer than they or their third party provider can handle. So if you sing up for the service be prepared for a bumy ride.