"Just ok in the world of VOIP"2.5 starson by Nicegirl100
Pros: Saves a lot of money vs. Verizon and Sprint, etc.
Cons: No call block or do not disturb, medicore customer service, no accepting collect calls
Summary: In reading some of the other reviews, it sounds like a lot of people don’t know what they are getting into before they sign up for Vonage. The moral to the story is do your homework BEFORE you sign up. All VOIP services will have a small delay in the dialing, and will very rarely drop your call.
I have had Vonage for about 2 months now, and I have mixed feelings about it. Yes, it is saving me about 50 bucks a month on my phone service. I actually have not had a problem with the actual service and transfer itself (took exactly 3 weeks for my number to be transferred fully from Verizon). The kit arrived at my house in just 2 days after I ordered it, and setup is a breeze, even for those who are not computer savvy. I hve only experienced call drop offs once or twice, and the delay before dialing is hardly noticeable. Plus your ability to take your landline with you anywhere with VOIP is neat (and almost eerie). It is also neat to be able to have it automatically forward to your cell phone after so many rings, and be able to check your voicemail online. I have never had a problem with sound quality either (this has A LOT more to do with the router and your ISP service then Vonage itself for all of you who complain about this).
There are quite a few notable downsides to Vonage though. You can not receive collect calls when you have Vonage. This can be a serious problem when you have a certain…..shall we say black sheep in the family…..who is incarcerated, as the only way they can make calls is via collect dialing- land lines only. Also, your name will not display in the caller ID when you call other people, only your number. Some people I know do not pick up the phone if they do not recognize the name, so make sure people you talk to are aware that you are switching before hand. You have to get a separate line if you want to be able to fax. There is NO call blocking feature at all. NONE. You can not do any form of call screening, call interrupt, or do not disturb. I have been receiving fax calls in the middle of the night on my home number for a while, and when I had Verizon I just used their do not disturb feature to make it so the phone does not ring at night unless people dial a special code after your number. Vonage does not have anything remotely close to a call block feature, so now that the calls are starting up again, I’m gonna have to spend about 100 bucks on this little devise that does the blocking directly on the phone itself. There are other VOIP that do offer features like collect call accept, name display, and call blocking and in time I may switch to 1 of those.
Customer service is not so great, as most of them have no idea what services Vonage offers, let alone how to fix something complicated (however, if you have to wait a long time for the whole number transfer to be completed, they are very easy to work with as far as giving you some free months of service).
So in short, just make sure you know what you are getting into before hand. If I had done more research, I probably would have gone with something else like POTS or Sunrocket or Packet8. But now that I have it, I’m less prone to switch just due to the hassle. And Vonage is not horrible really, just has its flaws. I think in time they will evolve to have more features, as they are growing quite rapidly and the demand for such things will be even higher, and for what its worth (i.e. saving me about $ 570 bucks a year), I would say it’s a good buy.