"VONAGE's LOUSY SUPPORT"2.0 starson by Bis
Pros: Cost, cost, cost
Cons: Lousy support!!! Marginal sound at times and several seconds of dead silence to get the tone.
Summary: If you do not run into some issues you will never know but if you do need support, heaven forbid.
You will be lead to many layer of automatic unclear answering system that lead you almost all the time to a busy signal so you have to go thru it again and again and again. You can spend hours trying to get an answer and talking to a real person, unless you pretend to be a new customer. Then they answer right away...
Ok then, you try by mail. You fill out an inadequate (with very limited choices) form but they never answer or even aknowledge your mail. You send an email to customer support or/and billings and you receive an automated email with a number. You suppose this to be the customary acknowledgment with some more information through FAQs, everything is going to be fine!... NOT!!! If you do not reply to this automated email your issue will not be addressed!