"Very Poor Customer Services and Billing"0.5 starson by paksys
Pros: Easy Installation
Cons: Poor Customer Service, Gotcha Billing practices
Summary: We signed up for vonage servicve with number transfer from verizon. Within over 20 days phone number was not transferred. I faxed authorization form and verizon phone bill 3 times to Vonage. I believe, they purposely delay so trial period is over and then you have to pay $39.99 for cancellation fee if you want to cancel. I figured it out when I cancelled my service after 20 days. I was charged full for the 1st month $79.99 plus $39.99 cancellation (even the equipment was shipped day after cancellation and I have proof USPS tracking they received it within 3 days) plus setup fee $29.99. I was on promotion for 1st month free but this trial for 20 days cost me about $149 even I did not use phone that much (1 or 2 local calls only for test purpose). I have been calling them and CS tranfer me to billing which automatically disconnects me after 8-10 minutes of waiting, it happend 4 times. No reply of any emails it has been over a month now. Their equipment installation was easy and temp number was up as soon as I plugged it it after activation.
After this horrible experience, I sgined up for AT&T Callvantage, though a little expensive but I am very happy. They tanferred my number within 10 days and excellant customer service.