"Hate their customer service"2.5 starson by george68
Pros: clear voice and reliable
Cons: Expensive compared to others & horrible customer service
Summary: I tried Vonage for few months. Their customer service was terrible - Long wait periods and when I finally reached their customer service, they ticked me off! I was new to VoIP back then and perhaps I should have known better. No Dial-tone I suffered early on was not with their service but had to do with the router I used. However, their lack of empathy and condescending attitudes were certainly not called for. It certainly left a bitter taste in my mouth. At least in my business, we treat our customers with great respect. Unfortunately, not wanting to deal with hassles of getting another VoIP service, I kept the Vonage account for a while.
I suspect that Vonage's strategy of getting as much customers as possible, while loosing money on each customer they sign up is having a huge negative effect on their ability to deal with customers.
Since then, I've signed up with RNK Telecom, a profitable telecommunications provider. Their customer service is available 24x7, and answers with almost no wait-time.. Their International call plan saved me enough money to pay for the Vonage's disconnect charge. As far as I can tell, their service has been up since I signed up several months ago. Their prices are very competitive and quality is at least as good as Vonage. Lesson for Vonage - In this age of abundant competitors, you better treat your customers right!