"I'd give it a ZERO if I could"0.5 starson by orionpooh
Pros: There are NONE.
Cons: quality of service, customer service, business practices
Summary: Stay away from Vonage. They lie, lie and lie. We had terrible service - lots of dropped calls and awful sound quality. Not only that, we didn't get anywhere with transferring our landline phone number to Vonage. They promised us a credit for the inconvenience and delay in transferring the number, finally gave us a transfer date, and then jerked it away from us by making up some story about a problem with our account. Oops! They made a mistake, but not before we lost our transfer date and had to wait for who knows how much longer. Finally, we decided to cancel service, but they refused to give us the credit promised. They charged us over $40 for termination, claiming that they would refund the termination charge when we returned the device. We returned the device, they e-mailed us that they received it, and the refund of the termination charge? $0.00. We had to contact them, again, and get the Better Business Bureau involved before we saw any refund. We are still in the middle of dealing with them through the BBB for other issues. Finding that they don't even bother to read the letters we send, just keep responding with the same B.S. I know they have a lawsuit filed against them by the state of Texas for lying. I am so upset with Vonage I am on the verge of checking into whether a class action lawsuit can be brought against them by all of their former and current clients who have been ripped off by them.