"horrible customer support"0.5 starson by agnusdeus1
Pros: OK voice quality
Cons: customer support
Summary: I strongly discourage you from getting this service b/c of non-existent customer support. I got the service back in November.
First it took almost 2 months to transfer the number, b/c Vonage did not provide all the information to Verizon Wireless. It was not until I called to follow up, that this got resolved. My phone number was transfered in one week.
Then my router burned. So I called up the customer support. After waiting for close to an hour (!!!), the customer support person was very kind and promissed to send me a new router. One month passed and I still have not received it. I sent already three mails to customer support -- no response. After waiting on the phone for 45 minutes (calling from overseas) I gave up.
Vonage may be an inexpensive solution for internation calls, but the customer support is really non-existent. If you have any problem, you are on your own! The end result is that I paid for the router, 5 months of service for nothing!!! Now I just need to figure out what to do next, whether to transfer my service to competitor (if only the phone number transfer was not such a headache.) Needless to say, I am not very happy with Vonage and I hope this does not happen to any of you.