"Strongly suggested you do not do business with this Vonage"0.5 starson by shafran
Pros: No Pros since service never functioned and no assistance resolving my problem
Cons: No support after they book the sale
Summary: This was the worst experience I've had with any technology product in 15 years. I spent over 5.5 hours total time on hold with their support. Many times I was transferred to a line with a fast busy signal and the call was dropped.
I sent several emails to their support to which they didn't respond.
I sent a service cancellation to get a Return Authorization Number, they never responded.
Meanwhile, they continued to bill my credit card and my card company said without the return authorization number they couldn't do anything about it!
I wrote my Dept. of Justice in the State and included supporting documentation. They in turn wrote Vonage, I finally got a response. Vonage never even apologized for what turned out to be a huge waste of my time.
I wouldn’t want their service for free