"Not ready for prime time..."2.5 starson by Chuckimus
Pros: Cheap, easy setup
Cons: Just cancelled my service...
Summary: Hopefully by sharing my opinion of this product, it will save you some time and hassle. I don't normally write in reviews of products... good or bad, but this was so bad I felt compelled to do so. Here are my issues;
1) - Customer Care lines are almost always overwhelmed with calls. If you find a way through the automated maze that initially greets you to get to a real person to talk to, be prepared to wait. 20+ minutes is not an exaggeration on my part to say is the average wait time. If you have a question about why your phone number hasn't been transferred for two months, be prepared to wait another 20+ minutes to talk to someone in that department.
2) - Transferring your phone number in a timely manner seems to be next to impossible. After two months of playing the "we'll escalate the problem" game, I was fed up. I called to cancel my service and went through the obligatory 20+ minutes to talk to the initial customer care rep (as a side note, does Vonage use their own VOIP service in their customer care department because there was some substantial echoes during the early part of the conversation). From that point I was apparently transferred erroneously to a department that couldn't cancel my account (20+ additional minutes wasted). Then I was transferred to another area that, after a 10 minute wait time, I went through the whole "we'll credit your account / we'll escalate the problem" spiel . I impressed upon them that I wasn't budging and that I was fed up.
To their credit, they refunded my account with the two payments that I had made and didn't charge me a termination fee ( I had previously purchased the Vonage adapter from Best Buy). All in all, I purchased the adapter for $50 and received a rebate check for it and paid for two months of Vonage service which I was credited for and a lot of headaches. It was a relief when I received confirmation that my account had been cancelled in my email.
As far as sound quality and reliability goes, I can't really tell you... I never really had an opportunity to use it as my main phone because the number was never transferred over.