"Works as advertised for myself and 4 other freinds/family"4.5 starson by surgeon100
Pros: Cheap, Cheap, Cheap, Cant tell difrence in quality over land line
Cons: Customer service is horrible when trying to set up, however have not needed them once since the initial questions of setting up.
Summary: I have now had vonage for 1 year. I initially signed up while I had DSL service in order to test it and see if I could eventually get rid of the land line. (I knew I was moving in a month and would be switching to cable) Anyways for me it was a pain to set up mostly because it took a long time to speak to customer service. Once I did speak with them however I was able to get up and running. The quality of calls was just as good as the land line and the price each month was exactly the same! I eventually moved and hooked up to Cable modem. This went very easily. I have since reccomeded it to 4 other people who had signed up. All have cable modem and their installation was plug in per instruction and service was established-no need to talk to customer service. I am very happy with the service and so are my freinds since neither I nor they have had to wait for customer service. In the last year Vonage service has been out for a total of maybe 24 hours. Since we all have cell phones this is not a big deal because it forwards all calls automatically to where ever you predetermine for outages. 911 service DOES NOT EXIST AS A REGULAR LAND LINE. they state this all over the place for anyone to read and send you a few emails over this in the begining, the lawsuit against them in Texas , in my opinion is ridiculus, we should be held responsible for what we do and do not read or chose to ignore, anyways contrary to some of the posts here Vonage has been my only "land line" for nearly a year, it is a fine replacement for the traditional phones and has been ready for prinetime when I recieved it a little over a year ago! p.s. in that year they have dropped their rates twice, I would give it a ten but I took one off for the crappy service I got in the very begining