"Stay away - for now"1.5 starson by belfurious
Pros: cheap and feature-rich
Cons: not reliable
Summary: I've had Vonage service for about two years now (since late 2003). Service was good enough to ditch my traditional line when I joined up. However, once the company rolled out its massive national advertising campaign, serivce went to hell--dropped calls; people can't hear me; I sound to them like I'm talking in a blender; calls don't go through; I can hear people but they can't hear me.... In other words it's been a nightmare. Reminds me of the old days when the Internet was taking off and every six months or so my dial-up connection would turn to crap like this as more people signed on to my ISP and the ISP responded by upgrading capacity. I'm hanging on to Vonage in the hope that they'll build out enough capacity to support all the new customers they obviously can't handle right now. I'm the meantime I've upgraded to a beefier cell phone plan and I recommend you stay away from Vonage until they get their #$%% together.Updated
After writing my original scathing review, I discovered that my 2.4 gigahertz cordless phones were being jammed by my wireless router, which, like all WiFi routers, runs on the same frequency. I switched to a corded phone (a temporary measure--I'll use a 900 megahertz or 5.8 gigahertz phone), and now my Vonage service is crystal clear. My apologies to Vonage for unfairly trashing the service. However, Vonage tech support should inform users of this problem, which is probably quite common.