I purchased a Maytag washer, the 9000 Series, model MHWE950WW, in October of 2010. The washing machine seemed to work fine until about 1 month ago, when the washer became loud in the spin cycle. Finally, last week the noise and vibration became intolerable. We called Maytag service, (we have ... Read full review
I purchased a Maytag washer, the 9000 Series, model MHWE950WW, in October of 2010. The washing machine seemed to work fine until about 1 month ago, when the washer became loud in the spin cycle. Finally, last week the noise and vibration became intolerable. We called Maytag service, (we have a service contract) and they sent a service man a couple of days ago. He was in the house five minutes, when he spun the tub by hand and stated that the bearings were shot. He said that it would take about ten days before the new parts would be installed. The bearings in a 16 month old machine were SHOT? How can that be? According to the service man, "it happens". Oh Really? It happens if the product is DEFECTIVE AND PORLY MADE. Wait! It gets better. Two days later I received a call from Maytag's service people, and was told that the machine would cost $689.00 to repair with new bearings, and that the prorated value of the machine was $629.00, therefore they were not going to replace the bearings, but would instead reimburse me $629.00 instead, since the value of the machine was now less than the cost to repair it with new bearings.
The cost for the washer was $899.00; the cost for the washer's service contract was $186.31, for three years. Maytag is sending me $629.00 for all my troubles, on a machine that is 16 months old. Get this!!! They will not reimburse me for the remaining 3 years on my service contract. They claim that it is part of the claim total. So here is how it breaks down: $899.00 (excluding taxes and delivery) for the washer, $186.31 for the service contract until 2014. That brings my out of pocket total to $1085.31. I am getting back only $629.00. You do the math! I lost $456.32 in the whole process in less than 16 months and do not have a working washing machine to boot. WAY TO GO MAYTAG! You will not see one cent of my money ever again, and I make will it my life's work to bad mouth you and your products, every time I pass by a sellers appliance section. I will tell everyone in my development, in my city, in my state, and anyone who will listen, to avoid your products like the plague that you and they are. Your products, business model and your customer service, are the world's worst. Fool me once, shame on you. Fool me twice? Well, you will never get that chance again. Personally, I will work toward making your company and its products extinct. It is what you deserve for shoddy products and bad business practices.
I wish you nothing, because that is what you deserve. NOTHING!!!!