Completely out of character for me, I talked my husband into selling our plain, older model, perfectly-functioning top-load Whirlpool washer and dryer set, for the sleek, shiny, new Samsung front-load pair. What an idiot (me). The washer broke twice in the first year, and the dryer once. The first year'... Read full review
Completely out of character for me, I talked my husband into selling our plain, older model, perfectly-functioning top-load Whirlpool washer and dryer set, for the sleek, shiny, new Samsung front-load pair. What an idiot (me). The washer broke twice in the first year, and the dryer once. The first year's repairs cost about $400. Since then, the washer has broken twice more, and my husband has taken it apart himself to do the repairs, in order to save money on this poorly-thought-out investment. In one instance, the cause of the repair was due to the tremendous amount of shaking this machine does (despite the claim that the washer is self-correcting, and among the quietest), it literally shook one of its wires right off the motherboard! It was washing machine suicide!
The washer is twice as loud as any other I've owned, and no manner of correction to the stabilizers will lessen the shaking during the spin cycles. My towels come out smelling like mildew, so I have to do towel loads twice, or do 3 towels at a time-effectively overriding any efficiency claims there may be. My whites are now beige, despite the fact that I pour cupfuls of bleach into the dispenser. My daughter's sports uniform was so dingy, that her coach asked me if I could do something to get it white again for picture day, because when she stood next to the other girls, there was such an obvious disparity in color. That was awesome. I spent the next two days soaking her jersey and socks in a bucket of bleach and Oxyclean until it was white again. When I put it back into the washer a week later, it was back to beige. All of our light colored cottons now have a beige tint to them.
The dryer sensor is worthless, it senses nothing. I have to use a timed cycle, because the sensor will leave the clothes damp and mildew smelling.
Samsung's customer service was lacking, to say the least, and all of their service techs are at least 40 miles from where I live-which compounded availability problems and prolonged any repairs. I have learned my lesson, and will never buy a Samsung appliance again. I have to suffer is silence for fear my husband will rile me for dumping my great-working Whirlpools for a pretty face! Talk about a washing machine mid-life crisis.
What a fool.
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