"TWO YEARS OF MULTIPLE PROBLEMS..."1.0 starson by KimJamul
Pros: I PURCHASED THE EXTENDED WARRANTY
Cons: My Cabrio fails unexpectedly and without warning: stops mid-cycle, fails to spin, fails to drain, fails to fill, leaves clothes streaked and dirty and dripping wet for me to wring out by hand. I just made my 5th call for repair.
Summary: I just finished a call with Sears Repair. I informed them that this was the 5th service call since purchasing this washer two years ago. The washer simply does not work. It fails to complete its cycle, fails to spin, fails to drain, fails to fill, leaves clothes streaked and dirty, smelly, and dripping wet for me to wring out by hand. I purchased it because of my faith in Sears, and its "energy saver" label. I often have to wash the same load 2 or even 3 times to get it clean. No more than 6 towels at a time (it is a large capacity washer, but acts up most when washing towels or jeans.
I'm a retired teacher, and in my best "teacher voice" -- calm but serious-- said I would like them come and take it away, issue me a credit or refund, or I would proceed to file with the Small Claims Court. His immediate response was, "I don't appreciate the threat." I carefully (teacher voice) explained that it was not a threat... it was information.
Yes, I'm angry. But more than that I am so disappointed in Sears, a company that I have always been loyal to. No more. Time to leave childhood behind and wake up to the reality that this is not the same Sears I've dealt with for the last sixty years.
Now to drive 25 miles of country roads to a laundromat.
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