Pros Easy to use. Syncing. stairs climbed. Food tracking. Calories burned*
Cons Hard to get the wrist band clasp to hook up. Step tracker. Customer support. calories burned*
Summary I've had the Force about a week now and while I like it, there is a major issue with the step tracker. I walked 38 steps this morning putting on my socks! The force lets you select if you are wearing it on your dominant or non-dominant hand - there is no difference. Beginning to wonder if I have a defective unit. Have not been able to find any contact info for customer service.
*This becomes more of an issue when it calculates calories burned and shows how many you have left to hit your goal. Since it is dynamic, if the step count is way high, then the calorie count is way off. I expected better for $130.
Pros Aesthetic, Material
Cons Step count is inaccurate. It takes 12 adult footfalls from my bedroom to bathroom. 24 steps round trip. The Force said 60 steps! Yikes. Am I walking in a daydream sleep? The strap is relatively bulky and it is difficult to buckle.
Summary I returned it after 3 days of 24 hour/wear. It just does not deliver on the promise of accuracy and comfortable fit.
Pros The Zip worked beautifully ($49). I found no Pros for the Force ($129.00) only frustration and troubleshooting.
Cons Out of the box Force didn't work, band impossible to clasp, Band pops off, Sleep feature=timer; Records less steps of Zip; Watch doesn't stay powered on; Button on side not easy to access; waiting for response from support or Fitbit
Summary I could not wait to get the Force for Christmas; unfortunately I am disappointed with it. When I opened it Christmas day it did not work out of the box (no Internet connection messages, did not record anything, battery died after 20 minutes). I finally figured it out (charged it, uninstalled software, reinstalled software, etc.). IMHO a product should work when you open it. Here are just a few of my disappointments:
Out of the box Force didn't work; no instructions; no troubleshooting. I am a computer consultant so I was able to figure out the problemS through trial and error, but it took time.
Then I went to put the band on. It would not snap closed. After 10 minutes my husband was able to get it snapped. This is a KNOWN defect (refer to Fitbit community). There are even work-arounds (hold it in hot water for 5 minute, put lotion on it, etc.). I will not do that; this is a defective product and I won't settle. The band is a poor design and Fitbit is aware of that fact. Fitbit has made no statement as to if, when, or how they will fix the problem
The Band keeps popping off. Clasp is poorly engineered. Fitbit is aware of this too. Apparently the work-around is to purchase O rings to hold the clasp down. Again, I won't settle for a $129.00 product
The sleep feature is merely a timer. You have to turn it on each night and remember to turn it off (or go on the website and tell it when you slept). This is an ADVERTISED new feature
My force records far fewer the steps than the Fibit Zip did. There should be a standard for steps on all Fitbit devices.
The watch does not stay powered on; the advertised photos show the band with the watch on which leads the normal person to assume it may be used as a watch.
The button on the side is not easy to access. "Tap on" would be easier and more convenient
Fitbit has not responded to complaints other than to use jury rigged measures (hot water, buy O rings)
I won't settle for a $129.00 product that does not work out of the box and I won't jury rig it either. Fitbit had such a good start with the One and Zip. I expected the Force to be equally as wonderful; I couldn't wait to get it. I spent a whole day trying to get it to work and now trying to get it to stay on.... Actually, I have given up, I am going to return it before I lose it. I can't afford to throw $129.00 away.
I used the Fitbit Zip for over a year and love it. I imagine Fitbit rushed the Force to market for holiday sales. I would like the courtesy of getting a response to my posts on their community boards* to my support request. And I think the public needs to know what remedy Fitbit will provide (I don't want O rings, thank you)
* This is the ONLY response I received from my posts on their community boards (which I was directed to when I submitted my support request).
"Sorry to hear of your initial disappointment, <name deleted>. We appreciate your feedback and suggestions for improvement. Our support team will gladly provide further assistance with the Force. Meanwhile, it's nice to hear you're still loving your Zip!
Pros Limited features do work pretty well, including sync.
Cons First one we go didn't work. One month for replacement. Clasp totally sucks and lost Force after two weeks because it fell off.
Summary We're all waiting for Apple to make one that "just works."
Pros Sleek, great interface, mostly accurate, sleep tracker is useful
Cons Difficult to put on, display is small, syncing is a long process, prone to not stay on your wrist because of the strap, Gave me a rash
Summary Great product until I noticed I was having a reaction from the watch. It was great until about a month after wearing it. I still have the watch but have not worn it for about 3 weeks. I still have the rash and I hope it goes away soon. If it does not, I will have to visit a doctor and get antibiotics. I suggest this product to other people, but over everything I warn them about the exposed battery and show them that this watch is not for everybody.