"Great product - Excellent customer service"5.0 starson by sueryan
Pros: It works! It accurately records steps either when in my pocket (not baggy pants), clipped to my belt or other places when I don't have a belt.
It syncs quickly, is easy to use, unobtrusive, simple, small.
Excellent customer service.
Cons: Can't read the display with polarized sunglasses on.
Summary: The One works. It's been great to use, to sync with the software that tracks steps and combines that with calories, etc. We had a minor issue with the clip. On Monday morning (EST), I sent an email with a photo of the clip to fitbit support. I had a personalized email by 10am (EST). They asked 2 questions to help understand the issue. They responded right back to my answers, said they would send a new one out, and it was shipped Monday afternoon. They have a loyal customer with me!