"No tech support for a product that doesn't work"1.0 starson by K.Gimnig
Pros: Lots of features. Very WYSIWYG
Cons: No tech support, holes in the manual, Help commands don't do what they say they will
Summary: Namo may have a great product if only I could use it. Their tech support is non-existent. The product is billed as an easy WYSIWYG program ideal for first time web editors. That's me. I'm proficient on basic computer use and have used Netscape's composer successfully in the past, but I don't know HTML and have never used a higher end editing program.
The manual looks pretty good at first. It is annoying to read through 4 sentences explaining what a cursor is, but it does suggest that they are starting from the beginning for first time users. The problem is two-fold. First, they skip steps. There is great information on setting up your site tree and great information on laying out pages, but nothing on how to get from your site tree to the screan that will lay out the pages. Lots of omissions like that. Maybe a more experienced editor could figure it out. Secondly, the program doesn't do what it says it will do. Again with the site tree, the Help menu says if you click on one of the pages listed on your site tree, it will open the page. Sounds great, but it doesn't happen.
The real problem is tech support - there isn't any. There is a phone number in the manual that is not working. On the web site, the support page has a picture of three smiling people in head-sets - this is a cruel joke. There are no phone numbers unless you count the one for South Korea. They have a forum for questions that are supposed to get answered by their support people. I've been waiting for an answer for 5 days. Nothing. Furthermore they don't even tell you where to look for an answer - will they email it or do you have to go back on the site and check in? I've tried both. I also emailed their sales and PR people since those were the only direct emails available - nothing.
Bottom line - I think this could be a great progam if they worked on the kinks, fixed the manual, and had good tech support. As it is, I'm just grateful that the store where I bought it is going to let me exchange the open box.