Pros The camera works as promised as long as you have internet. You can check from anywhere; your IPhone, a computer, IPad. We used it when we were in Europe.
Cons The service used to be excellent and now you can't get anyone to EVER answer the phone - even for simple questions that are not addressed on the website.
Summary I would have given this product 5 stars if the service was the way it used to be. It is unfortunate because your product can be the best but if you don't have good service after you purchase the product, the product isn't worth what you paid for it if you need help. They never answer the phone, put you through to voice mail to ask you to leave a message and your email address. Not good business practice in my experience.
Pros Easy to connect to wireless network.
Good quality video.
Good wide angle coverage.
Comes right back on after power interruption.
Works well with iphone.
Website shows detected events on timeline so you don't have to search through video to find them.
Cons Must be plugged into 110 volt power supply(standard outlet).
Monthly $10 fee to keep a one week video record. Longer record is available at a higher price.
Summary This was the perfect option to watch over my vacation condo when I'm not there for weeks at a time. More cost effective than an alarm service without the false alarms and high monthly fees. In the year I've had it I have never needed to contact the company so I can't comment on the customer service.
Pros I never got to know the pros...never got any support...that's what I check FIRST!
So I never bought!
Cons No one ever, ever, ever answers the phone there, so don't hold on.
Summary I was ordering for my business, just needed to know shipping method. Does anyone ever answer the phone there? They keep telling you to hold on, and never come back.
Hour and a half later...still no answer! Just terrible!