Netgear WGXB102

Pros: Great concept ... best on the market

Cons: Incredibly poor tech support

Summary: I bought two of these ... took the first back after I had trouble getting it to Plug and Play and then their tech support refused to help without me first providing my telephone number and email. I then read more reviews ... it's the best concept on the market. Soooooooo ... I went back and bought another one. Had problems again. It took 3 calls before someone answered the tech support line without picking up and then hanging up on me. I then spent almost 3 hours on the phone going through all kinds of tests, including flashing the BIOS. The extender would work and then all of a sudden go out. No IP address, no ping, no nothing. The tech support person finally said he needed to bump me up to the next level of support. He politely asked when I would like for them to call ... I said, how about in the next 15 minutes. He told me they would call within the next 72 hours. I thanked him for his time and carried the piece of junk back to the store I bought it from. From my perspective, Netgear has some serious engineering, tech support, and marketing problems.