Boingo Wireless

CNET editors' review

• CNET editors' rating: 3.5 stars Very good
  Detailed editors' rating
  Setup and ease of use : 8.0
  Features and security : 8.0
  Performance : 7.0
  Service and support : 7.0
  Overall score: 7.5 (3.5 stars)

• Reviewed by:
  Ben Patterson
• Edited by:
  Allen Fear
• Reviewed on: 11/02/2005

With its top-notch connection utilities, impressive number of U.S. and international locations, and cheap monthly rates, Boingo Wireless's impeccable WISP (wireless Internet service provider) credentials are tough to beat. While we wish Boingo had hourly rates, 24/7 phone support, and across-the-board 802.1x capabilities, this worldwide WISP takes the cake with its best-of-class Windows connection client, free VPN service, and low, no-contract rates.

Boingo is a bit different from its WISP competitors in that it's a loose network comprised of dozens of different hot-spot operators. That means if you sign up for monthly service at a hot spot affiliated with the Boingo network, you're not necessarily signing up with Boingo per se, but with that operator's particular service. For that reason, we recommend buying a day pass or a monthly subscription at Boingo's Web site before hitting the road. The sign-up process is relatively straightforward; by the end, you'll have a username and a password that you can use at any Boingo-affiliated location.

Once you've set up your account, you can download and install Boingo's powerful Wi-Fi connection utility. (We performed most of our tests with the Windows version, although stripped-down Mac and Pocket PC versions are also available.) From the app's easy-to-use main interface, you can check the available Wi-Fi signals in the area; just click the oblong, green Connect button to connect to a signal (a much more intuitive process than the one offered in Windows XP). If the connection utility finds a Boingo signal, a pop-up window will let you know and offer to connect you automatically. Even better (and unique among the major WISPs we've seen), Boingo offers its own free VPN (virtual private network) service to secure your wireless activity; just select VPN under the Options menu. Unfortunately, the VPN is available only on the Windows client, and not all Boingo locations support 802.1x, which means Mac users will have to make do with their own VPNs. That said, you can configure the Boingo client to work with office or home access points, including those using WEP, WPA, or 802.1x protection. Want to find other Boingo locations? The app's location directory lets you find other hot spots even when you're offline (updates to the directory are downloaded in the background); click on a location for a street address, a map, and even a snapshot, if one is available. A signal-performance chart graphs your signal strength in real time, and a log tracks your connection history.

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Recent user reviews

• Average user rating: 1.0 stars out of 52 reviews
• My rating: 0 stars Write review

• Showing 3 of 52 user reviews

• 0.5 stars

  "Canceled, then saw charge again!"

  by paulrjim on November 18, 2009

• 1.0 stars

  "Fair connection service, horrible business support"

  by atlantarich on November 10, 2009

• 0.5 stars

  "Boingo is a RIP off company!"

  by nxspph on October 11, 2009

• See all 52 user reviews Write review