Boingo Wireless

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  • Rating Breakdown:
  • 5 star:
    6/103
    6
  • 4 star:
    6/103
    6
  • 3 star:
    2/103
    2
  • 2 star:
    7/103
    7
  • 1 star:
    82/103
    82
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Results 16 of 103
  • 1.0 stars

    "Beware of hidden fees!" on by mrisoldi

    Pros: Network coverage of the airport was excellent

    Cons: I incurred in hidden fees because of clauses they hid in their customer agreement.

    Summary: I recently was double billed by Boingo for their WiFi service at Newark Liberty airport.
    Their reason (I'd call it excuse) for this is that I used the service on my laptop and phone. Yes, I did - and I did because there is no mention anywhere about a single device limitation, except in the customer agreement - 4 pages down, as the single, plain and small text last line of article 12.
    While legally this might be sound (but I still think a good lawyer could claim otherwise), this is an utterly unfair practice. Such a limitation can effectively double or triple the price of the connection for a traveler with a laptop and one or two smartphones, and should be written in large type on the account pricing page.
    What I know is that they had me once, but not twice. They got 8 dollars more than due, and that's all they'll ever get again from me (apart from bad publicity, which I'll use every opportunity to make).

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