- Average user rating: 1.0 stars out of 51 reviews Back to product review
- My rating: 0 stars
Full user review
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4 out of 5 people found this review helpful
0.5 stars
"Do not use their service!"
Pros: none (I wanted to give them a rating of 0 but the minimal allowed is 1)
Cons: totally unethical
Summary: I signed up for a one-time Boingo AsYouGo wireless service in an airport. Their advertisement says
"Don't travel much? Get a Boingo AsYouGo account for just $7.95 per Connect Day for locations within the U.S. & Canada and $9.95 internationally. A Connect Day includes unlimited access in any location for 24 hours. No monthly fees apply."
It made me believe that I could use their service in any participating airport for free in a 24-hour period. I authorized a payment of $7.95 on my credit card. Later on (occurred in less than 10 hours), I used their wireless service in another two airports. For the last two wireless connections, I did not authorize any charge on my credit card, nor did I receive any warning regarding the charge. It turned out Boingo made two more charges automatically on my credit card. I contacted Boingo's customer service. Their excuse is that in their ads "unlimited access in any location for 24 hours" means "only the first location" and refused to refund me. I filed a complaint to BBB and would never use their service again.
- 1 reply to this review
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I would be very careful with Boingo. My advice is uninstall their application from your computer or wireless device. They are running a fishy business. Example: in March you buy a one-time session (let?s say one hour). The terms and conditions state that any future connections will be charged as Pay as you Go. The problem is that next time you are not aware of being charged for internet. In November you connect to what seems to be an open network, you go online without having to select a pricing option or having to agree to the charges. Their application logs you in and you end up paying one dollar a minute without having a clue. No way you can get a refund afterwards because you agreed with the Terms and Conditions half a year ago.
